| Posted at 10:05 29 Aug 2008 by Mrs Smith | Rating: 5 |
| Location of Hotel is excellent, responsiveness of the staff is questionable in particular when you have to complain. Air conditioning was faulty, woke us up in the middle of the night, but couldn't put the bedside lamp on as it didn;t work either. After complaining to the night porter, an alternative room was found, resulting in us having to trek 6 flights of stairs up and down in our pyjamas - Not ideal Upon checking out, the receptionist couldn;t offer any compensation without checking with her manager. eventually got 50% off price of room and an upgrade for future visit. Perhaps a lesson in how to provide Customer Service would be beneficial for the Academy. | |
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| Posted at 09:19 12 May 2008 by B.Mitchell | Rating: 5 |
| Very comfortable, high quality room (although bathroom a little "wiffy" with no working fan), a little offended by being asked for a security deposit in advance for a quality hotel. | |
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| Posted at 09:05 19 Dec 2004 by Bernard Martin | Rating: 9 |
| An extremely enjoyable stay. Little touches such as Time Out folded to the day's TV, fruit and bottled water and even the loo-roll decoratively folded! The bed was the most comfortable we have ever slept in and the staff were warm, friendly and helpful. All in all a very, very good hotel. |
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| Posted at 07:50 10 Nov 2004 by Melissa Springer | Rating: 9 |
| My husband and I stayed with you a couple of years ago.The rooms were very nice, breakfast was delicious and the staff were very polite. Sincerely, Melissa Springer Baltimore, MD USA www.SovereignFunding.com |
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| Posted at 04:05 8 Jul 2004 by Robert Loxham | Rating: 9 |
| Very good hotel and quality room. Staff were friendly and helpful. The only down side for us was the banging of doors at 7.30am and the noisy pipes from the water system. | |
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| Posted at 12:34 20 Jun 2004 by b.m.morton | Rating: 9 |
| minor problem with faulty air conditioning in very hot weather when staying 11/12 may, otherwise vvvery pleasant stay (room 30, i think) | |
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| Posted at 12:19 23 May 2004 by Steve | Rating: 9 |
| Very pleasant staff, great location. Room was small but nicely furnished. Room 6 was seriously underlit, however, something several previous visitors had noted. Breakfast was very good. Several nice amenities (free mineral water each night). Would definitely stay there again. | |
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| Posted at 11:56 3 May 2004 by Michelle & John Girvin | Rating: 10 |
| Hotel was excellent great stay, hotel staff very friendly and polite. Nice touches, as you walk into your room classical music playing, Bed turned down at night slippers left at the side of your bed and a little box left on your pillow with two chocolates. We had the suite what a lovely room, very clean, Bed huge. Breakfast very good. Would definitely stay here again. |
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| Posted at 10:32 9 Mar 2004 by Sarah | Rating: 10 |
| Had a fantastic time staying at this hotel in Bloomsbury, Its about 15 min walk to Leicester Square and 20 mins to convent garden. The Hotel is luxurious and unique, the staff were friendly and helpful. Would go back for another stay. | |
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| Posted at 07:55 1 Dec 2003 by Kent Blossom | Rating: 10 |
| Wonderful stay. Great location - Easy walk to Goodge St. tube station, British Museum, many resturants. Great staff, nice breakfast. We had a suite and our two children - 6 & 9 - were well treated by the staff. | |
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| Posted at 11:56 24 Nov 2003 by Anthony Jarvis | Rating: 9 |
| The best hotel I've stayed in in London. Excellent breakfast, comfortable and clean room, good location, friendly staff. Our room was a bit cramped that's why I've scored it 9 not 10. Would definately stay there again. |
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| Posted at 11:38 17 Nov 2003 by Pam and Murray Ball | Rating: 10 |
| Our recent stay was our second and certainly won't be our last. We appreciate the comfort, the excellent service, the great breakfast and the warm welcome. We would recommend The Academy very highly to other New Zealanders travelling to London. Thank you. | |
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| Posted at 01:57 13 Nov 2003 by Jacqui | Rating: 10 |
| Excellent - beautiful decor, fantastic breakfast, lovely rooms with all the extras you could possibly need. | |
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| Posted at 12:24 17 Oct 2003 by harold | Rating: 10 |
| fantastic value for money, will come again. | |
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| Posted at 07:47 30 Sep 2003 by Theresa Baldwin | Rating: 10 |
| Had a fantastic stay and will definitely bey staying there again. The rooms were lovely, breakfast was delicious and the staff were extremely friendly and polite. | |
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| Posted at 05:07 17 Sep 2003 by Sheila | Rating: 10 |
| The first budget (under 150 GBP) London hotel I would return to. The rooms are small, but all furnishings, bedlinens, bathroom fixtures etc. are of a high quality. I appreciated that the hairdryer was not nailed to the wall. Young, international staff were efficient, pleasant and helpful. | |
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| Posted at 11:06 9 Sep 2003 by Ellena Paddock | Rating: 10 |
| Thoroughly enjoyed my stay, it was a superb hotel with excellent service. The breakfast was really scrummy and sets you up for a day in London. There were some really nice touches, everything seemed of a good quality.I shall most definately be visiting again. | |
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| Posted at 01:31 6 Sep 2003 by Linda | Rating: 10 |
| Professional, accomodating, and very friendly staff. Excellent breakfast: amazing fruit, perfectly cooked eggs, and great coffee. Beautiful rooms with all the amenities and some extras...cd player, etc. Would definitely stay here again! |
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